Troubleshooting Withdrawal Issues
"No Withdrawable Assets" Error Message
Symptom:
When attempting to withdraw, you see the message "No Withdrawable Assets" and an empty wallet icon.
Possible Causes:
Your FUNDING wallet has zero balance
All your assets are in your LTO wallet, not FUNDING
Your assets are Locked in an active LTO contract
You haven't transferred Free assets from LTO to FUNDING
Solutions:
Check your wallet location:
Navigate to Assets → FUNDING wallet
Verify your balance shows available cryptocurrency
If balance is zero, check your LTO wallet instead
If assets are in LTO wallet as "Free":
Go to your LTO wallet
Locate assets marked as Free (not Locked)
Use the Transfer function
Transfer from LTO → FUNDING
Return to FUNDING wallet and try withdrawing again
If assets are Locked in LTO:
You cannot withdraw Locked assets
Complete your LTO contract through Full Settlement
Wait for assets to transition from Locked → Free
Then transfer to FUNDING
Deposit new funds:
If you have no assets in either wallet
Make a new deposit to your FUNDING wallet
Wait for deposit confirmation
Then proceed with withdrawal
"No Funds Available in Your Funding Wallet" Message
Symptom:
When selecting a cryptocurrency to send, you see "No funds available in your funding wallet" message.
Possible Causes:
Your FUNDING wallet balance for that specific cryptocurrency is zero
You selected a cryptocurrency you don't own
Assets are in LTO wallet, not FUNDING wallet
Recent deposits haven't been credited yet
Solutions:
Verify you have the selected cryptocurrency:
Check your FUNDING wallet balance
Confirm you own the cryptocurrency you're trying to send
Try selecting a different cryptocurrency if you have multiple assets
Check if funds are in LTO wallet:
Navigate to your LTO wallet
Look for the cryptocurrency there
If it's marked as Free, transfer it to FUNDING
If it's Locked, you must wait for contract completion
Review recent transactions:
Check if you recently used these funds for an LTO contract
LTO contract activation automatically moves funds from FUNDING → LTO
Review your transaction history
Wait for pending deposits:
If you recently deposited, check deposit status
Deposits must be confirmed on blockchain before becoming available
Withdrawal Button Grayed Out or Inactive
Symptom:
You can see the withdrawal button but it's grayed out, disabled, or unclickable.
Possible Causes:
Selected cryptocurrency has zero balance
You're viewing LTO wallet (which has no withdrawal capability)
Account verification incomplete
Temporary platform restrictions
Solutions:
Verify your balance:
Check that selected cryptocurrency shows available balance > 0
Try selecting a different cryptocurrency
Confirm balance is in FUNDING, not LTO
Switch to FUNDING wallet:
If you're in LTO wallet, withdrawal will always be inactive
Navigate to FUNDING wallet
Withdrawal should become active if you have balance
Check account status:
Ensure your account verification is complete
Review any notification messages on your dashboard
Check if there are pending actions required
Wait for system processing:
If you just transferred from LTO to FUNDING, wait briefly
Recent transactions may require confirmation
Refresh the page after a few moments
Assets Appear in Wallet But Won't Withdraw
Symptom:
You can see cryptocurrency balance but withdrawal attempts fail or produce errors.
Possible Causes:
Assets are Locked in an active LTO contract
Assets are Free but still in LTO wallet (not transferred to FUNDING)
Outstanding contract obligations blocking transfer
Assets under compliance review
Solutions:
Check asset state in LTO wallet:
Navigate to your LTO wallet
Look for "Locked" or "Free" label on your assets
Locked assets cannot be withdrawn under any circumstances
Free assets must be transferred to FUNDING first
Review active LTO contracts:
Check if you have any active contracts
View contract details and status
Determine if Full Settlement has been reached
Locked assets release only after all installments paid
Transfer Free assets to FUNDING:
If assets show as "Free" in LTO wallet
Use internal Transfer function
Select LTO → FUNDING direction
Specify amount and confirm
Wait for transfer to complete
Return to FUNDING and try withdrawal again
Verify FUNDING wallet balance:
After transfer, check FUNDING wallet specifically
Confirm the cryptocurrency now appears there
Ensure balance matches what you expect
"Subject to AML/KYT Rules" Warning
Symptom:
Your withdrawal shows a notice that it's "subject to AML/KYT compliance rules" and may be delayed.
Possible Causes:
Standard compliance screening for all withdrawals
Large withdrawal amount triggering enhanced review
First-time withdrawal from account
Withdrawal pattern flagged for routine security check
Solutions:
Understand this is normal:
All withdrawals undergo AML (Anti-Money Laundering) screening
KYT (Know Your Transaction) monitoring is required by regulations
This protects both you and the platform
Most withdrawals pass screening quickly
Wait for compliance processing:
Standard screening typically completes within minutes to hours
Enhanced screening may take longer
You'll receive notification when withdrawal processes
Ensure account verification complete:
Check your account profile for verification status
Complete any pending KYC requirements
Verified accounts typically process faster
Check for pending actions:
Review your notifications or email
Compliance team may request additional information
Respond promptly to any verification requests
Avoid multiple withdrawal attempts:
Don't cancel and retry while under review
This can trigger additional security flags
Be patient and let initial request process
When to Contact Support
Contact Bitlease Support if:
Solutions above don't resolve your issue
Error persists for more than 24 hours
You suspect a technical problem with the platform
Your assets disappeared or show incorrect balances
Withdrawal stuck in processing for extended period
You need urgent help with incorrect address submission
Account behavior doesn't match documented processes
Before contacting support, gather:
Screenshots of error messages
Your wallet balances (FUNDING and LTO)
Transaction IDs if applicable
Contract numbers for LTO-related issues
Specific cryptocurrencies affected
Timeline of when issue started
If you need assistance with withdrawals or have questions about your wallet structure, contact Bitlease Support with your specific situation. (support@bitlease.com)