Troubleshooting Reset Password
Did Not Receive Verification Code
Problem:
You requested a password reset but no email arrived.
Solutions:
1. Check Spam/Junk Folder
Email providers sometimes filter automated messages. Look in spam, junk, or promotions folders.
2. Verify Email Address
Confirm you are checking the email account registered with Bitlease.
3. Wait and Retry
Email delivery can take 1-3 minutes. Wait, then refresh your inbox. If nothing arrives after 5 minutes, request a new code.
4. Check Email Service Status
Your email provider may be experiencing delays. Try accessing your email from a different device or application.
5. Contact Support
If the code never arrives, contact Bitlease Support. They can verify your email address is correct in the system and may provide alternative verification methods.
Verification Code Does Not Work**
Problem:
You enter the 6-digit code but the system rejects it.
Solutions:
1. Check for Typos
Verification codes are case-sensitive if they contain letters. Enter exactly as shown:
Correct: 492847
Incorrect: 492 847 (spaces)
Incorrect: 49287 (missing digit)
2. Check Expiration
Codes expire after 10-15 minutes. If you waited too long, request a new code. The old code will not work.
3. Use Most Recent Code
If you requested multiple codes, only the most recent one works. Earlier codes are automatically invalidated.
4. Copy-Paste Carefully
If copying the code from email, make sure you do not include extra spaces before or after the numbers.
New Password Rejected
Problem:
The system rejects your new password.
Solutions:
1. Check Length
Your password must be at least 8 characters. Count carefully. "Pass123" is only 7 characters and will be rejected.
2. Avoid Common Passwords
The system may reject very common passwords like "password123" or "12345678" for security reasons. Choose something more unique.
3. Remove Special Characters
Some symbols may not be supported. If your password includes unusual characters, try using only letters, numbers, and common symbols (@, #, $, !, *).
4. Check for Hidden Spaces
Make sure you did not accidentally add a space at the beginning or end of your password.
Passwords Do Not Match
Problem:
The system says your New Password and Confirm Password do not match.
Solutions:
1. Use Eye Icon
Click the eye icon in both fields. View both passwords as plain text. Compare them character by character.
2. Check Caps Lock
If Caps Lock is on, all letters appear uppercase. This changes your password. Turn off Caps Lock and try again.
3. Type Slowly
Retype both fields slowly. Make sure every character is identical.
4. Copy from First Field
After entering your New Password, click the eye icon to reveal it. Highlight the password text (do not include the placeholder text). Copy it. Paste into the Confirm Password field. This guarantees an exact match.
Cannot Access Registered Email
Problem:
You no longer have access to the email address registered with your Bitlease account.
Solution:
This is a serious issue. Without access to your registered email, you cannot complete the automated password reset.
Contact Bitlease Support immediately. Provide:
Your full name
The email address registered with your account
Alternative email address or phone number they can use to verify your identity
Any other identifying information (account ID, recent transaction details, registered phone number)
Support will guide you through a manual verification process. This takes longer than automated reset but protects your account from unauthorized access.
Prevention:
Keep your registered email address active. If you plan to close an email account, update your Bitlease account email first before closing the old email.
Issue: Logged Out After Password Reset
Problem:
After resetting your password, you were logged out of all devices.
Solution:
This is expected behavior. For security, Bitlease automatically ends all active sessions when you change your password.
Sign in again on each device using your new password. This ensures only you have access with the new credentials.
This security feature protects you if someone else changed your password without authorization. They would be logged out as well and would need to know your new password to regain access.
Security Warnings
Never Share Your Password
Bitlease will never ask for your password via email, phone, or chat. Any message requesting your password is a scam attempt.
Legitimate Bitlease communications might:
Ask you to reset your password through the official platform
Send you verification codes
Confirm that you initiated a password change
Legitimate Bitlease communications will never:
Ask you to reply with your password
Request your password in a support ticket
Tell you to share your password with a "support agent"
Verify the Website URL
Always check the URL before entering your password or verification code.
Correct: https://bitlease.com or https://app.bitlease.com
Incorrect: bitlease-security.com, bitlease-support.net, bitlcasc.com (typo)
Scammers create fake websites with similar URLs. These phishing sites steal your credentials. Always verify the URL is exactly correct before entering sensitive information.
Be Cautious with Public WiFi
Avoid resetting your password while connected to public WiFi networks (coffee shops, airports, hotels). Public networks can be monitored. Use a secure, private internet connection for sensitive account operations.
Clear Browser After Reset
If you reset your password on a shared or public computer:
Sign out after finishing
Clear browser history
Clear saved passwords
Close all browser windows
This prevents the next person from accessing your account or seeing your information.
Need Help?
Contact Bitlease Support:
Email: support@bitlease.com
In-platform: Settings > Support
Response time: Within 24 hours
For account access issues, provide:
Your registered email address
Description of the problem
Any error messages you see
Steps you already tried
Support can help with account recovery if you cannot complete the automated process.