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Help Center/Troubleshooting/Troubleshooting Fund Movement

Troubleshooting Fund Movement

Last updated on March 11, 2026

Cannot Move Assets Between Wallets

Symptom

You attempt to transfer cryptocurrency from FUNDING wallet to LTO wallet (or reverse), but the operation fails or the transfer button is inactive.

Problem

  • Asset is locked in active contract

  • Insufficient balance

  • Wrong wallet selected

  • Network processing delay

Solutions

Solution 1: Verify Asset Status

Check if asset is locked:

  1. Navigate to your LTO wallet

  2. Locate the asset you want to transfer

  3. Check status indicator next to asset amount

If status shows "Locked":
Asset is in an active LTO contract. You cannot transfer it until the contract completes.

Resolution path:
Complete all scheduled payments. After final payment, asset status changes to "Free" automatically. Then transfer becomes available.

If status shows "Free":
Asset should be transferable. Proceed to Solution 2.

Solution 2: Verify Sufficient Balance

Check available balance:

  1. Go to the wallet containing the asset you want to transfer

  2. Note the displayed balance

  3. Verify this amount exceeds the amount you want to transfer

Common balance calculation error:

You see: 1000 USDT total balance
You try to transfer: 1000 USDT
Result: Failed

Why: Total balance may include amounts reserved for pending operations or minimum balances. Available balance is often slightly less than total balance.

Resolution:
Try transferring 95-98% of the displayed balance instead of 100%. This accounts for any reserved amounts.

Example:
Total balance: 1000 USDT
Attempt transfer: 980 USDT
Result: Likely successful

Solution 3: Refresh and Retry

If previous operation is still processing:

  1. Wait 2-3 minutes

  2. Refresh the page (Ctrl+R or Cmd+R)

  3. Check updated balance

  4. Retry the transfer

Processing delays occur when:

  • Previous transfer just completed

  • Recent deposit is finalizing

  • Platform is updating wallet states

Typical processing time: 30 seconds to 2 minutes

Solution 4: Verify Wallet Selection

Ensure you selected correct source wallet:

  1. On transfer screen, verify "From" wallet matches where your funds actually are

  2. Verify "To" wallet is correct destination

  3. Confirm asset type selection matches what you own

Common mistake:

You have 1000 USDT in FUNDING wallet.
You open transfer screen but "From" field shows LTO wallet.
Transfer shows 0 available because you are looking at wrong source.

Resolution:
Change "From" dropdown to FUNDING wallet. Available balance will update.

When to Contact Support

Contact Bitlease Support if:

  • Asset shows "Free" but all operations fail for 24+ hours

  • Withdrawal to correct address on correct network never arrives after confirmations

  • Conversion fails repeatedly despite meeting all requirements

  • Account shows no restrictions but all fund movements blocked

  • You need cross-network recovery after accidental wrong-network withdrawal

  • Security hold exceeds stated duration without resolution

  • You believe system error occurred (not user error)

Need Help?

Contact Bitlease Support:

For account access issues, provide:

  • Your registered email address

  • Description of the problem

  • Any error messages you see

  • Steps you already tried

Support can help with account recovery if you cannot complete the automated process.